Return & Refund Policy
Effective Date: September 27, 2026
Thank you for shopping with Rosidium. We are committed to offering beauty products selected with attention to quality, presentation, and everyday usability. If you experience an issue with your order, please contact our customer support team at support@rosidium.com and provide your Order Number together with the email address used during checkout. Please review the following return and refund terms carefully.
1. Final Sale Policy
All purchases made through the Rosidium online store are generally considered final sale. We do not accept standard returns or exchanges based on personal preference, change of mind, or selection of an incorrect product.
Exceptions may be considered where an item arrives with a verified defect, is damaged during delivery, or where Rosidium has shipped an incorrect product.
2. Damaged, Defective, or Incorrect Items
We make reasonable efforts to inspect and prepare products before shipment. However, if an item from our Define & Perfect, Glow & Glam, or Everyday Essentials collections arrives damaged, defective, or does not match your confirmed order, please contact us promptly.
To remain eligible for review, customers must inspect their order after delivery and submit a claim within seven (7) calendar days from the recorded delivery date.
Please email support@rosidium.com and include:
- Your Order Number and the email address associated with the purchase.
- A clear description of the damage, defect, or incorrect item received.
- Clear photographs or video evidence showing the condition of the product or the fulfillment error.
Our customer support team will review the information provided. Approved resolutions are determined based on the circumstances of each claim and may include a replacement, partial refund, or full refund.
3. Refund Processing
If Rosidium approves a partial or full refund, the authorized amount will be returned to the original payment method used for the transaction.
Refunds generally require approximately 7 to 12 business days to appear after processing. Actual posting times may vary depending on the payment provider, bank, or financial institution involved.
4. Exchanges and Replacements
Rosidium does not offer standard exchanges for alternative products, shades, styles, variations, or items from a different collection.
Where an item has been confirmed as damaged, defective, or incorrectly fulfilled, we may authorize a replacement of the same product or applicable variant, subject to availability.
5. Unauthorized Returns
Please do not send products back to Rosidium, our registered office, or any fulfillment facility unless you have first received written authorization from our customer support team.
A claim must be submitted and reviewed before any return shipment is arranged. Packages sent without prior authorization may be refused or may not qualify for a refund, replacement, or other resolution.
Rosidium is not responsible for unauthorized return shipments that are lost, rejected, delayed, or otherwise not accepted by the designated facility.
Contact Customer Support
If you have questions about this Return Policy or would like to submit a claim regarding an order, please contact us using the information below:
- Brand Name: rosidium
- Operating Company:
- Corporate Address:
- Customer Support Email: support@rosidium.com
- Customer Service Line: +1 925-699-3124