Shipping & Delivery

Effective Date: September 27, 2026

Thank you for shopping with Rosidium. We understand the importance of receiving your beauty products in a timely and reliable manner. This Shipping Policy explains our standard order processing procedures, estimated delivery timeframes, tracking practices, and other important fulfillment information.

1. Order Processing Time

Once your payment has been successfully authorized, our fulfillment team begins preparing your order for shipment. This process may include product verification, packing, and shipment coordination and generally requires approximately three (3) business days.

Orders placed on weekends or applicable public holidays will normally begin processing on the next available business day.

2. Standard Shipping Time & Fee

After dispatch, orders shipped through our international delivery network generally arrive within approximately 10 to 20 business days.

Rosidium currently applies a standard international flat-rate shipping fee of $5.99 USD for supported destinations.

3. Possible Delivery Delays

Although we aim to keep deliveries within the estimated timeframe, delays may occasionally occur due to circumstances outside our direct control. These may include customs inspections, border processing, severe weather, carrier disruptions, regional transportation delays, or unusually high shipping volumes.

Such circumstances may extend the expected delivery period.

4. Shipment Tracking

Once your order has been dispatched, a shipping confirmation email containing the applicable tracking number will be sent to the email address provided during checkout.

You may use the following tracking service to review available shipment updates:

  • Tracking Service: www.17track.net

Please note that tracking information may not appear immediately after dispatch. Carrier systems may require several days to synchronize and display the latest shipment activity.

5. Multiple Shipments

Orders containing multiple products, including items from our Define & Perfect, Glow & Glam, and Everyday Essentials collections, may occasionally be shipped separately.

This may occur when products are stored at different fulfillment locations or when separate shipment arrangements allow for more efficient processing. If your order is divided into multiple parcels, separate tracking information may be provided for each shipment.

6. Order Modification Requests

Requests to change an order should be submitted as soon as possible after purchase, preferably within 12 hours of placing the order.

If you need to correct your delivery address, telephone number, or order information, please contact support@rosidium.com and provide:

  • Your Order Number and the email address used at checkout.
  • A clear description of the requested correction or modification.

While we will make reasonable efforts to assist, Rosidium cannot guarantee that changes can be completed once an order has entered processing, packing, or shipment preparation.

7. Failed or Unclaimed Deliveries

If a carrier is unable to complete delivery, the parcel may be held at a local postal facility, courier location, or another designated collection point.

Customers should follow the instructions provided by the local carrier and arrange collection where necessary. Rosidium may not be responsible for packages that are returned, abandoned, or otherwise undeliverable because of incorrect shipping information provided at checkout or failure to collect the parcel within the carrier's required timeframe.

8. Delayed Tracking Updates

Before contacting our customer support team regarding a delayed shipment, we recommend reviewing the latest tracking information:

  • Recent Tracking Activity: If the shipment has received a tracking update within the previous seven (7) days, it may still be moving normally through the carrier network.
  • No Recent Activity: If there has been no tracking update for more than seven (7) consecutive days, please contact support@rosidium.com and provide your Order Number and contact details so our team can review the shipment status.

9. Lost or Missing Shipments

If a parcel appears to be lost, Rosidium may review the available tracking information and, where appropriate, coordinate with the applicable shipping provider.

  • Confirmed Lost in Transit: If a shipment is confirmed as permanently lost while in transit, Rosidium may arrange a replacement at no additional product or shipping cost.
  • Marked as Delivered: Once carrier tracking confirms successful delivery to the shipping address provided at checkout, the shipment will generally be considered delivered. If you cannot locate the parcel, we recommend checking with household members, neighbors, building management, and the local delivery carrier before contacting our support team.

10. International Fulfillment

  • Shipping Destinations: Rosidium offers international shipping to supported destinations. If your order cannot be shipped because of local restrictions or logistical limitations, our customer support team will contact you and provide an appropriate resolution, including a refund where fulfillment is not possible.
  • Fulfillment Locations: Orders may be processed and shipped through different logistics facilities, supply partners, or fulfillment centers depending on product availability, destination, and the specific products purchased.

11. Additional Shipping Terms

By placing an order through Rosidium, you acknowledge the following:

  • Delivery Estimates: All stated processing and delivery timeframes are estimates and are not guaranteed arrival dates.
  • Customs Duties & Taxes: Customers may be responsible for applicable import duties, customs charges, VAT, or local taxes imposed by the destination country or region where such charges have not already been collected during checkout.
  • Shipping Information: Customers are responsible for providing complete and accurate delivery information. Rosidium may not be responsible for delivery problems resulting directly from incorrect or incomplete shipping details supplied by the customer.

Customer Support

If you have questions regarding shipping, tracking, or fulfillment, please contact us using the information below:

  • Brand Name: rosidium
  • Operating Company: 
  • Registered Address: 
  • Customer Support Email: support@rosidium.com
  • Customer Service Line: +1 925-699-3124